Our commitment to your privacy

We’re serious about protecting your personal data. This note explains:

  • From where we secured your personal data;

  • The personal data that we collect;

  • Your personal data rights;

  • Your right to object to our processing your personal data and withdrawing consent;

  • How and when we use that personal data;

  • Whether we share your personal data with anyone else;

  • For how long we will keep your personal data;

  • How you can access your personal data

  • Information about the use of cookies.

If you have any questions or queries about this notice please call us on 01522 683532 or email us at

Personal data that we collect

The personal data that we collect includes your name, address, email address, telephone number, preferences, medications, next of kin, key safe numbers

We collected your personal data from you/your doctor/district nurse, social worker, next of kin. We also collected the following personal data from third parties:

  • For example – medical information was provided to us from our health check providers.

We always ensure that we have a lawful basis for processing the personal data that we collect. In this case the lawful basis for processing data is ‘protecting the vital interests of the individual.

Your rights in respect of your personal data

You have the right to request access to your personal data, amendments to it and for it to be deleted. Further information about those rights along with your right to withdraw any consent you’ve given or object to our processing your data can be found in our data protection policy. That policy also includes who to speak with if you have any queries about our approach to processing your personal data.

How and when we use your personal data

We’re committed to using your personal data responsibly and lawfully. Here’s what we do with your personal data:

  • Create a care plan specific to you

  • Record any medications that you currently take in the event of you MAR chart being lost/misplaced

  • Ensure we use it to deal with enquiries from emergency services about your current health quickly and efficiently.

Your personal data is all stored within the UK.

To help us to maintain the accuracy of the personal data that we hold please let us know if we hold out of date or inaccurate information about you.

Sharing your personal data

There are only a few occasions where we will share your personal data with a third party. They are:

  • where we are required to disclose it by law – to government bodies for example;

  • between ourselves – for example to deal with a query that you may have;

  • with our professional advisers (who are required to keep confidential your data)].

The data controller collecting your personal data for the purpose of this policy is Ambassador HomeCare Limited. We use accepted standards of technology and security to protect your personal data.

For how long will we keep your personal data

Our ‘retention policy’ lists the type of data we process and for how long it is kept. You can request access to that policy by calling us on 01522 683532 or emailing us at .

If you would like us to delete your data and we do not have a lawful reason to retain it you can make a deletion request by writing to us at J3 The Point, Weaver Road, Lincoln, LN6 3QN.

How you can access your personal data

You can ask us for a copy of the personal data that we hold on you by either telephoning us on 01522 683532, emailing us at, or writing to us at J3 The Point, Weaver Road, Lincoln, LN6 3QN. We will ask you for copies of two types of approved identity in order to process your request (such as a passport and driving licence). You can also ask us to make corrections to data you consider to be inaccurate by writing to emailing us at, or writing to us at J3 The Point, Weaver Road, Lincoln, LN6 3QN.

Information about our use of cookies

A cookie is a small file (typically letters and numbers) which may be placed on your computer when you access our website. Through the cookie companies can recognise your computer and browsing activity if you return to the website.

We do not use cookies on our website

Our website does not require you to input personal data to use it. You may however volunteer personal data such as your name and email address to request information, updates and our services. That information is required to deal with your query appropriately.